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At My Estored.com, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

Returns

For online purchases, you generally have the right to cancel your order within 14 days of receiving your goods, without providing a reason.

After notifying us of your decision to cancel, you will normally have a further 14 days to return the item(s).

To request a return, please contact us at:

[YOUR CUSTOMER SERVICE EMAIL]

Please include your full name, order number and the item(s) you wish to return.

Return Conditions

Items must be returned in a condition suitable for resale, whenever possible, with their original packaging, labels and accessories.

You may handle an item only as necessary to determine its nature, characteristics and functionality. Where an item has been handled beyond what is necessary and its value has been reduced as a result, a deduction may apply where permitted by law.

Refunds

Once we receive your returned item(s), we will process your refund in accordance with applicable consumer law.

Where the statutory cancellation right applies, your refund will normally include:

• The full purchase price of the returned item(s)

• The cost of the standard delivery service originally paid

If you selected a more expensive delivery option, we are generally only required to refund the equivalent standard delivery cost.

Refunds will normally be issued using the original payment method used for the purchase.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible at:

myestored.com@myestored.com

Please include your order number and, where appropriate, clear photographs of the product and its packaging.

We will assess the issue and provide an appropriate solution in accordance with your statutory consumer rights.

Exchanges

We do not guarantee direct exchanges for a different size, colour or product.

If an exchange is not available, you may return the item in accordance with this policy and place a new order for the item you would like.

This does not affect any statutory rights you may have.

Non-Returnable Items

Certain products may be excluded from the standard cancellation right where permitted by law.

This may include sealed goods that are not suitable for return for health or hygiene reasons once unsealed, such as certain beauty, personal-care and hygiene products.

Any applicable exclusions will be communicated where relevant.

Return Shipping Costs

For change-of-mind returns, the cost of returning the item may normally be the customer's responsibility, unless otherwise stated by us or required by law.

If the item is faulty, damaged, incorrect or subject to a legal remedy requiring us to cover the return cost, we will provide the appropriate return instructions.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been processed.

Return Address

Please contact us before sending any item back.

Return Address:
myestored.com@myestored.com

Do not send your return to the address shown on the original parcel unless we have specifically instructed you to do so.

How to Request a Return

To request a return, cancellation or exchange, please email:

[YOUR CUSTOMER SERVICE EMAIL]

Please include your order number, full name and details of the item(s) concerned.

Our customer service team will provide you with the relevant return instructions.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer.

Contact Us

For any questions regarding returns, exchanges or refunds, please contact:

My Estored.com
Email: myestored.com@myestored.com

Please include your order number in all enquiries relating to an existing purchase.